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Refund & Cancellation Policy

Web Packages :

All of the web package projects will initiate after receiving 30% advanced of the total cost of the package.

Prior to work commencing: 

As a client, you will be eligible for a complete refund of your 50% initial deposit only if you send a written form of communication that you want to cancel the project within 24 hours (excluding weekends & public holidays) of the initial deposit and agreement signing. No refund  will be considered for any cancellation request received after 24 hours.

Once work has commenced:

Once the client approves the design and development of the demo project, the Optimus IT Solutions PTY LTD will issue the final invoice of the remaining amount to be paid. Upon receiving the full amount of the invoice, the project will go live. Once the project is live, no refund will be considered or approved.

While the project is running and due to lack of client’s communication and requested supporting documents for the project within the agreed delivery time, no refund will be considered or approved of the 30% initial deposit.

SEO Packages :

All of the SEO package projects will initiate after receiving the first month worth of service fee (whichever is purchased by client).

Prior to work commencing: 

As a client, you will be eligible for a complete refund of your 50% initial deposit only if you send a written form of communication that you want to cancel the project within 24 hours (excluding weekends & public holidays) of the initial deposit and agreement signing. No refund  will be considered for any cancellation request received after 24 hours.

Once work has commenced:

The month of SEO services that you purchase from Optimus IT Solutions PTY LTD is billed in advance, and payments are to be made within 2 working days after receiving the invoice from Optimus IT Solutions PTY LTD. Optimus IT Solutions PTY LTD do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Optimus IT Solutions PTY LTD in initiating services. If a project is cancelled or postponed, all monies paid are retained by Optimus IT Solutions PTY LTD and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web & SEO (Combination) Packages :

All of the Web & SEO (combination) package projects will initiate after receiving the first month worth of service fee (whichever is purchased by client).

Prior to work commencing: 

As a client, you will be eligible for a complete refund of your 50% initial deposit only if you send a written form of communication that you want to cancel the project within 24 hours (excluding weekends & public holidays) of the initial deposit and agreement signing. No refund  will be considered for any cancellation request received after 24 hours.

Once work has commenced:

The month of Web & SEO services that you purchase from Optimus IT Solutions PTY LTD is billed in advance, and payments are to be made within 2 working days after receiving the invoice from Optimus IT Solutions PTY LTD. Optimus IT Solutions PTY LTD do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Optimus IT Solutions PTY LTD in initiating services. If a project is cancelled or postponed, all monies paid are retained by Optimus IT Solutions PTY LTD and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

If any client wants to cancel the subscription and wants to retain the website only with Optimus IT Solutions PTY LTD, then the client will need to pay one off payment for the website based on the price decided by Optimus IT Solutions PTY LTD.

Refund policy due to client delay:

For any type of online marketing package, if the client delays to provide information or feedback and does not communicate within agreed time frame, Optimus IT Solutions PTY LTD will not be responsible for not finishing the project on time. For this, Optimus IT Solutions PTY LTD may charge late fees to the client or cancel the work order. 

Testimonials

Business Hours

  • Monday ................................. 9:00am - 5:00pm
  • Tuesday ................................ 9:00am - 5:00pm
  • Wednesday ........................ 9:00am - 5:00pm
  • Thursday .............................. 9:00am - 5:00pm
  • Friday .................................... 9:00am - 5:00pm
  • Saturday ............................... Closed
  • Sunday .................................. Closed

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